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CASE: Urheiluhallit Oy – Refreshing customer experiences – Customer service training
Urheiluhallit Oy is a limited liability company belonging to the Helsinki City Group, whose organization includes eight halls offering a variety of aquatic and indoor sports. The halls have almost three million customer visits per year. The halls
Four Easiest Ways to Use Artificial Intelligence in Sales
Artificial intelligence can make many aspects of sales more efficient, and large organizations already have extensive processes and comprehensive strategies for AI. However, the use of AI itself still seems to be quite new, or at least it may seem very foreign, especially to many more experienced salespeople.
That's why I decided to put together a list of the four easiest ways to use artificial intelligence in sales that don't require expensive licenses or a higher degree in computer science.
CASE: Copart Finland – Towards a changing market with a clear strategy
Copart Finland, formerly known as Auto Damage Center, had identified the need for a clear, unified strategy. There had been significant changes in the business and the staff had also wanted a clear picture.
Director's Christmas List for Santa Claus
Dear Santa Claus,
This year, I'm not hoping for new golf clubs, a handmade leather briefcase, amarone given to me by my clients, or even a luxury ballpoint pen with the company logo. I'm hoping for something bigger – not just for myself, but for my entire company.
Teamwork – Memories of the Past and Something We Learned the Hard Way
Promoting teamwork is important to create an efficient and productive work environment. Here are a few key principles that can help.
CASE: Järvi-Suomen Terveys – Developing Strategic Management and Strategy Work
At the end of 2023, the CEO of Järvi-Suomen Terveyde, Markku Hämäläinen, recognized the need to develop the company's strategic management ability and especially to clarify the roles and responsibilities of the OHJ chain (Owners, Board & Management).
Leadership Doesn't Happen in a Vacuum
October has started and the ghost depression has arrived. Now what does it matter about anything? Well, the fact that we are probably not alone with our starting depression.
Resistance to change or lack of meaning?
Is it resistance to change or simply a lack of meaning? This is a question we all need to ask ourselves – both as individuals and as organizations.
A strategically healthy team works wonders!
Strategy = Market + competitive advantage + risk. Check out our blog, where we talk about strategy and its management.
Strategy as orientation
Strategy = Market + competitive advantage + risk. Check out our blog, where we talk about strategy and its management.
CASE: Heatco - "Sales Training That Really Focused on Us and Our Business"
In the fall of 2023, Heatco's sales managers Nestori Naukkarinen and Heikki Ylänne stopped to reflect on the company's situation. Heatco operates in the field of building technology, and the construction industry has been in a challenging market situation since 2022
What do your competitors not want you to know about implementing change?
Strategy = Market + competitive advantage + risk. Check out our blog, where we talk about strategy and its management.
A word about strategy
Strategy = Market + competitive advantage + risk. Check out our blog, where we talk about strategy and its management.
CASE: Tuxera – Global Sales Academy
At the end of 2022, Tuxera's Vice President of Global Sales Timi Lehtonen discovered that they needed to further develop the working methods of Tuxera's global sales organization. "Our goal is to create
I sell best when I don't
Smooth sales is not actually selling, but serving. Read the whole blog and learn how to sell best when you don't.
